Which fast food chain has the best customer service?

Some of these chains top national satisfaction surveys and some sit near the bottom; your last trip to the counter or drive-thru is the tiebreaker.

1. 1
   Chick-fil-A

   Scored 83 out of 100 in the 2026 ACSI restaurant study after topping fast food in the index for 11 straight years, and staff habitually answer thanks with "my pleasure."
   1000pts
2. 2
   Raising Cane's

   Chicken finger chain that scored 79 out of 100 in the 2026 ACSI restaurant study.
   583pts
3. 3
   Jersey Mike's

   Sub sandwich chain that scored 84 out of 100 in the 2026 ACSI restaurant study, ending Chick-fil-A's 11-year run at the top.
   583pts
4. 4
   In-N-Out Burger

   Family-owned California burger chain founded in Baldwin Park in 1948 that runs every restaurant itself rather than franchising.
   535pts
5. 5
   Taco Bell

   Mexican-inspired chain Glen Bell founded in Downey, California, in 1962.
   416pts
6. 6
   Sonic Drive-In

   Drive-in chain where carhops bring orders out to customers' parked cars, founded in Shawnee, Oklahoma, in 1953.
   416pts
7. 7
   Whataburger

   Texas burger chain founded in Corpus Christi in 1950, many of whose restaurants stay open 24 hours a day.
   341pts
8. 8
   Panda Express

   American Chinese chain that scored 81 out of 100 in the 2026 ACSI restaurant study.
   341pts
9. 9
   Popeyes

   Louisiana-born fried chicken chain that scored 73 out of 100 in the 2026 ACSI restaurant study.
   341pts
10. 10
    McDonald's

    The world's largest burger chain by sales, which scored 72 out of 100 in the 2026 ACSI restaurant study.
    341pts
11. 11
    Dairy Queen

    Soft-serve and burger chain that scored 72 out of 100 in the 2026 ACSI restaurant study.
    250pts
12. 12
    Wendy's

    Burger chain Dave Thomas founded in Columbus, Ohio, in 1969, known for square patties and the Frosty.
    250pts
13. 13
    Arby's

    Roast beef sandwich chain founded in Boardman, Ohio, in 1964.
    250pts
14. 14
    KFC

    Fried chicken chain that scored 80 out of 100 in the 2026 ACSI restaurant study, the highest among chicken chains after Chick-fil-A.
    250pts
15. 15
    Burger King

    Burger chain that scored 78 out of 100 in the 2026 ACSI restaurant study, tied with Culver's for the top burger score.
    250pts
16. 16
    Subway

    Sandwich chain that scored 79 out of 100 in the 2026 ACSI restaurant study, one of the year's largest gains.
    250pts
17. 17
    Wingstop

    Chicken wing chain that scored 77 out of 100 in the 2026 ACSI restaurant study.
    0pts
18. 18
    Culver's

    Wisconsin-born ButterBurger and frozen custard chain that scored 78 out of 100 in the 2026 ACSI restaurant study, tied for the top burger chain.
    0pts

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