# Which fast food chain has the best customer service?

> Some of these chains top national satisfaction surveys and some sit near the bottom; your last trip to the counter or drive-thru is the tiebreaker.

*By YPB Team · Published November 4, 2026 · https://youpick.best/ranking/which-fast-food-chain-has-the-best-customer-service*

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## Current results (no votes yet)

1. **Chick-fil-A** — score 1000/1000
   Scored 83 out of 100 in the 2026 ACSI restaurant study after topping fast food in the index for 11 straight years, and staff habitually answer thanks with "my pleasure."
2. **Raising Cane's** — score 583/1000
   Chicken finger chain that scored 79 out of 100 in the 2026 ACSI restaurant study.
3. **Jersey Mike's** — score 583/1000
   Sub sandwich chain that scored 84 out of 100 in the 2026 ACSI restaurant study, ending Chick-fil-A's 11-year run at the top.
4. **In-N-Out Burger** — score 535/1000
   Family-owned California burger chain founded in Baldwin Park in 1948 that runs every restaurant itself rather than franchising.
5. **Taco Bell** — score 416/1000
   Mexican-inspired chain Glen Bell founded in Downey, California, in 1962.
6. **Sonic Drive-In** — score 416/1000
   Drive-in chain where carhops bring orders out to customers' parked cars, founded in Shawnee, Oklahoma, in 1953.
7. **Whataburger** — score 341/1000
   Texas burger chain founded in Corpus Christi in 1950, many of whose restaurants stay open 24 hours a day.
8. **Panda Express** — score 341/1000
   American Chinese chain that scored 81 out of 100 in the 2026 ACSI restaurant study.
9. **Popeyes** — score 341/1000
   Louisiana-born fried chicken chain that scored 73 out of 100 in the 2026 ACSI restaurant study.
10. **McDonald's** — score 341/1000
   The world's largest burger chain by sales, which scored 72 out of 100 in the 2026 ACSI restaurant study.
11. **Dairy Queen** — score 250/1000
   Soft-serve and burger chain that scored 72 out of 100 in the 2026 ACSI restaurant study.
12. **Wendy's** — score 250/1000
   Burger chain Dave Thomas founded in Columbus, Ohio, in 1969, known for square patties and the Frosty.
13. **Arby's** — score 250/1000
   Roast beef sandwich chain founded in Boardman, Ohio, in 1964.
14. **KFC** — score 250/1000
   Fried chicken chain that scored 80 out of 100 in the 2026 ACSI restaurant study, the highest among chicken chains after Chick-fil-A.
15. **Burger King** — score 250/1000
   Burger chain that scored 78 out of 100 in the 2026 ACSI restaurant study, tied with Culver's for the top burger score.
16. **Subway** — score 250/1000
   Sandwich chain that scored 79 out of 100 in the 2026 ACSI restaurant study, one of the year's largest gains.
17. **Wingstop** — score 0/1000
   Chicken wing chain that scored 77 out of 100 in the 2026 ACSI restaurant study.
18. **Culver's** — score 0/1000
   Wisconsin-born ButterBurger and frozen custard chain that scored 78 out of 100 in the 2026 ACSI restaurant study, tied for the top burger chain.

Tags: brands, usa, fast food, restaurants, customer service